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RETURNS POLICY

RETURNS & EXCHANGES

At Drip Connect, we carefully source and curate quality pre-owned clothing. Due to the unique nature of our inventory, most items are one-of-a-kind and cannot be replaced. 

 

For this reason, all sales are final, and we do not offer returns or exchanges for change of mind, personal preference, incorrect sizing selection, or incorrect purchasing decisions.

 

Returns will only be considered under the limited circumstances outlined below.

1. INCORRECT LISTING INFORMATION

We take care to provide accurate product descriptions, measurements, and sizing guidance for every item.

 

A return may be approved if:

  • The item received differs significantly from the information provided in the product listing.

  • The size, measurements, or key product details were incorrectly stated, resulting in a material discrepancy between the item received and the item advertised.

2. SIGNIFICANT UNDISCLOSED DAMAGE

As all items are pre-owned, signs of normal wear may be present and are considered part of the garment's character.

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A return may be approved if:

  • The item has a major defect that was not disclosed in the product description or clearly visible in the product photos.

  • Examples include substantial tears, broken zips, large permanent stains, or other significant damage that affects the item's wearability.

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Please Note: Minor wear, fading, loose threads, small marks, or age-related imperfections that are consistent with pre-owned clothing do not qualify for a return.

HOW TO REQUEST A RETURN

If you believe your order qualifies for a return, please follow the steps below:

 

  1. Contact us within 48 hours of receiving your order.

  2. Include your order number, a detailed explanation of the issue, and clear photographs showing the discrepancy or damage.

  3. Our team will review your request and respond within a reasonable timeframe.

  4. If your return is approved, the item must be shipped back within 3 business days of receiving return approval.

  5. A valid tracking number must be provided once the item has been dispatched.

RETURN CONDITIONS

To be eligible for a return:

  • The item must be returned in the same condition in which it was received.

  • The item must not have been washed, altered, repaired, or damaged after delivery.

  • All original tags (where applicable) must remain attached.

  • Returns that do not meet these conditions may be declined.

REFUNDS

Refunds are generally not offered due to the one-of-a-kind nature of our products and limited inventory.

However, if an item is confirmed to have a significant undisclosed defect, damage, or error that qualifies under this Returns & Exchanges Policy, we will review the matter and determine an appropriate resolution.

CONTACT US

For all return-related enquiries, please contact us at:

 

Email: info@dripconnect.co.za

 

We are committed to resolving legitimate issues fairly and ensuring a positive shopping experience for our customers.

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