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Privacy Policy

Last Updated: 21 June 2026

1. INTRODUCTION

Drip Connect® ("Drip Connect®", "we", "our", or "us") operates an online retail store accessible through www.dripconnect.co.za, together with all related webpages, features, services, communications, products and content (collectively, the "Services").

Drip Connect® is an online-only business and does not operate physical retail premises open to the public.

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This Privacy Policy explains how we collect, use, process, store, disclose and protect your personal information when you:

  • Visit our website;

  • Create an account;

  • Subscribe to our mailing list;

  • Place an order;

  • Contact us;

  • Participate in promotions or competitions;

  • Interact with us through social media; or

  • Otherwise use any of our Services.

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By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Returns Policy and any other policies published on our website.

2. WEBSITE PLATFORM

The Services are hosted and operated using Wix and related Wix technologies.

Wix provides the online e-commerce platform that enables us to offer products and services to customers. As a result, certain personal information may be collected, processed, stored and secured through Wix's infrastructure and related service providers.

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For more information regarding Wix's privacy practices, users may review Wix's Privacy Policy at:

https://www.wix.com/about/privacy

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Drip Connect® remains responsible for personal information processed directly by us, while Wix processes certain information as a service provider necessary for the operation, security and functionality of the Services.

3. DEFINITIONS

For purposes of this Privacy Policy:

"Personal Information" means information relating to an identifiable, living natural person or identifiable juristic person, as defined under the Protection of Personal Information Act, 2013 ("POPIA").

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"Processing" includes the collection, receipt, recording, organisation, storage, updating, retrieval, use, dissemination, distribution, transfer, deletion or destruction of personal information.

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"Services" means the Drip Connect® website, products, communications and related services.

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"User", "Customer", "You" and "Your" refer to any individual accessing or using the Services.

4. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Services, we may collect the following categories of personal information.

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4.1 Contact Information

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping address​

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4.2 Order and Transaction Information

  • Products viewed

  • Products added to cart

  • Purchase history

  • Transaction details

  • Delivery preferences

  • Refund and return information

  • Customer support records

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4.3 Account Information

Where account functionality is available:

  • Login credentials

  • Account preferences

  • Saved addresses

  • Wishlist information

  • Communication preferences

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4.4 Payment Information

Payments are processed through authorised third-party payment providers.​

Depending on the payment method selected, information may include:

  • Payment method used

  • Transaction reference numbers

  • Payment confirmations

  • Limited payment-related information

 

Drip Connect® does not store complete credit card or debit card details on its own servers.

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4.5 Communications

Information you provide when:

  • Contacting customer support;

  • Sending enquiries;

  • Participating in surveys;

  • Submitting reviews;

  • Communicating through social media channels.

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4.6 Device and Technical Information

When you access the Services, we may automatically collect:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Language preferences;

  • Geographic location data (where available);

  • Time zone;

  • Referral URLs;

  • Website interaction data.

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4.7 Usage Information

Information regarding how you interact with our website, including:

  • Pages viewed;

  • Search activity;

  • Session duration;

  • Click behaviour;

  • Shopping cart activity;

  • Navigation patterns.

5. SOURCES OF PERSONAL INFORMATION

We may collect personal information directly from you:

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When you:

  • Create an account;

  • Place an order;

  • Subscribe to marketing communications;

  • Contact us;

  • Submit information through forms.

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Automatically through:

  • Cookies;

  • Analytics technologies;

  • Website logs;

  • Tracking technologies;

  • Device identifiers.

 

From Service Providers Including:

  • Wix;

  • Payment gateways;

  • Courier providers;

  • Marketing service providers;

  • Analytics providers.

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From Third Parties

Where permitted by law and necessary to provide the Services.

6. HOW WE USE PERSONAL INFORMATION

We may process personal information for legitimate business purposes including:

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Order Fulfilment

  • Processing transactions;

  • Confirming orders;

  • Arranging deliveries;

  • Managing returns and refunds;

  • Providing customer support.

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Account Management

  • Creating and maintaining customer accounts;

  • Managing preferences;

  • Providing account-related communications.

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Marketing and Advertising

Where permitted by law or with your consent, we may:

  • Send promotional communications;

  • Notify customers of new products;

  • Provide special offers;

  • Personalise marketing content.

 

You may opt out of marketing communications at any time.

 

Website Improvement

To:

  • Improve functionality;

  • Analyse customer behaviour;

  • Enhance user experience;

  • Develop new products and services.

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Fraud Prevention and Security

To:

  • Detect fraudulent activity;

  • Protect customer accounts;

  • Prevent misuse of the Services;

  • Maintain website security.

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Legal Compliance

To:

  • Comply with legal obligations;

  • Respond to lawful requests;

  • Enforce contractual rights;

  • Protect our business interests.

7. DISCLOSURE OF PERSONAL INFORMATION

We do not sell personal information.

​​We may disclose personal information where reasonably necessary to:

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Service Providers Including:

  • Wix;

  • Payment processors;

  • Courier companies;

  • Website hosting providers;

  • Analytics providers;

  • Marketing platforms.

 

Delivery Partners

To facilitate collection and delivery of orders.

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Professional Advisors

Including legal, accounting, auditing and compliance advisors.

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Regulatory Authorities

Where required by law, court order or regulatory request.

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Business Transactions

In connection with mergers, acquisitions, restructuring, sale of assets or similar corporate transactions.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Enable website functionality;

  • Remember customer preferences;

  • Improve performance;

  • Analyse website traffic;

  • Measure advertising effectiveness.

  • Users may manage cookies through browser settings.

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Disabling cookies may affect the functionality of certain Services.

9. THIRD-PARTY SERVICES AND LINKS

The Services may contain links to third-party websites, social media platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

Users should review the privacy policies of any third-party websites they visit.

10. INTERNATIONAL DATA TRANSFERS

Because Wix and certain service providers may operate globally, personal information may be stored or processed outside South Africa.

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Where international transfers occur, we will take reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable law.

11. DATA SECURITY

We implement reasonable technical and organisational safeguards designed to protect personal information against:

  • Unauthorised access;

  • Loss;

  • Misuse;

  • Alteration;

  • Disclosure;

  • Destruction.

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Despite these measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide the Services;

  • Complete transactions;

  • Maintain business records;

  • Comply with legal obligations;

  • Resolve disputes;

  • Enforce agreements.

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When information is no longer required, it will be securely deleted, destroyed or anonymised.

13. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you may have the right to:

  • Request access to your personal information;

  • Request correction of inaccurate information;

  • Request deletion of personal information where appropriate;

  • Object to processing;

  • Withdraw consent where processing is based on consent;

  • Restrict certain processing activities;

  • Lodge a complaint with the Information Regulator.

 

Requests may be submitted to:

info@dripconnect.co.za

 

We may require reasonable verification of identity before responding to any request.

14. CHILDREN'S PRIVACY

The Services are not directed to children under the age of 18.

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We do not knowingly collect personal information from children.

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If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

15. COMPLAINTS

If you believe that your personal information has been processed unlawfully or contrary to this Privacy Policy, you may contact us at:

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info@dripconnect.co.za

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You may also lodge a complaint with the Information Regulator of South Africa.

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time.

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Updated versions will be published on this page together with the revised "Last Updated" date.

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Continued use of the Services following publication of any amendments constitutes acceptance of the updated Privacy Policy.

17. CONTACT US

Drip Connect®

Email: info@dripconnect.co.za

Website: www.dripconnect.co.za

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